Frequently Asked Questions
The Basics
Yes, VideoConsults allows assisted living, skilled nursing, and long-term care facilities to access on-demand specialty care for their residents without requiring transfers to hospitals or clinics. The platform connects your staff with vetted specialists who can review structured intake, diagnostics, and imaging remotely, enabling timely clinical decisions. This reduces unnecessary transfers, minimizes disruption for residents, and helps your facility deliver higher-quality care efficiently.
Yes, VideoConsults can cover a wide range of specialties relevant to residents in LTCs, ALFs, and SNFs, including cardiology, dermatology, pulmonology, infectious disease, ophthalmology, neurology, and more. The platform gives your facility access to vetted specialists and can also integrate your own on-staff or affiliated providers, ensuring timely, high-quality consults across multiple areas of care.
Yes, VideoConsults helps reduce unnecessary hospital transfers by enabling specialists to assess residents remotely. With structured intake, integrated diagnostics, and real-time or asynchronous consults, your staff can get expert guidance on managing complex cases in-house. This approach maintains high-quality care, improves resident comfort, and lowers costs associated with transportation and hospital admissions.
Yes, VideoConsults allows consults to be conducted asynchronously when appropriate, enabling staff and providers at assisted living facilities (ALFs), skilled nursing facilities (SNFs), long-term care facilities (LTCs), and other care settings to manage their time more effectively. Specialists can review structured intake, diagnostics, and imaging at their convenience, providing guidance without requiring real-time coordination. This flexibility helps facilities deliver timely, high-quality care while optimizing staff and specialist workflows.
Yes, VideoConsults allows facilities, including ALFs, SNFs, LTCs, and other care settings, to route consults either to specialists within their own organization or to an external network of vetted specialists. This flexibility ensures that residents receive timely, appropriate care, whether the expertise is available in-house or needs to be accessed remotely, while maintaining high clinical quality and operational efficiency.