Frequently Asked Questions

Who is it for?

VideoConsults can be used by a wide range of healthcare facilities and providers. This includes hospitals, micro-hospitals, urgent care centers, specialty clinics, assisted living facilities (ALFs), skilled nursing facilities (SNFs), long-term care facilities (LTCs), federally qualified health centers (FQHCs), prison health systems, tribal health programs, and other organizations that need on-demand or on-call specialty expertise. Providers include both in-house specialists and external specialists who are vetted and credentialed, giving facilities flexible access to expert care across multiple specialties.

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VideoConsults is designed specifically for provider-to-provider consults, connecting facilities such as hospitals, micro-hospitals, ALFs, SNFs, LTCs, FQHCs, and other care settings with vetted specialists to make timely, informed clinical decisions. This approach helps reduce unnecessary transfers, ensures access to specialty expertise, and supports efficient, high-quality care within the facility.

For patient-facing consults, eClinic by HealthOcta enables direct access to specialists. These consults are often cash-pay and are commonly used for second opinions or advisory purposes, providing patients with guidance while complementing the provider-to-provider model of VideoConsults.

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Yes, VideoConsults can support urgent, emergent, and trauma-level coverage, but this applies specifically to tele-consults. The platform is designed to route requests efficiently to available specialists, ensuring timely responses for critical cases while enabling facilities to meet on-call and trauma coverage requirements without necessarily having full-time specialists on site.

For patient-facing consults, eClinic by HealthOcta enables direct access to specialists. These consults are often cash-pay and are commonly used for second opinions or advisory purposes, providing patients with guidance while complementing the provider-to-provider model of VideoConsults.

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Yes, Federally Qualified Health Centers (FQHCs) can use VideoConsults to expand access to specialty care for underserved populations. The platform connects FQHC providers with vetted specialists for timely, provider-to-provider consults, helping manage complex cases locally and reducing the need for patients to travel to larger hospitals or specialty clinics. This improves access to care, supports better clinical outcomes, and enhances the FQHC’s ability to serve its community efficiently.

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How does it help?

VideoConsults enables large hospitals to function as hubs, offering their specialist resources to regional hospitals, urgent care centers, and micro-hospitals in the surrounding area. Each facility holds a platform license, allowing consults to be routed to the most appropriate specialists across locations. This collaboration reduces unnecessary patient transfers, ensures timely access to specialty care, and elevates the overall quality of care delivered across the network.

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VideoConsults improves collaboration by providing a structured, secure platform where providers, staff, and specialists can share patient information, diagnostics, and consult notes efficiently. The platform supports both synchronous and asynchronous workflows, enabling timely communication, coordinated decision-making, and shared accountability across facilities. This reduces miscommunication, ensures continuity of care, and allows specialists to provide guidance without disrupting the workflows of on-site staff.

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The Basics

In a traditional EMR consult request, specialists often receive limited information, such as a basic referral note, patient demographics, and occasionally lab or imaging results if they are correctly uploaded. The intake is typically unstructured, and important context can be missing, requiring follow-up calls or messages with the requesting provider. This can delay decision-making, increase unnecessary transfers, and reduce clinical efficiency.

In contrast, VideoConsults provides specialists with a structured, specialty-specific intake workflow that includes comprehensive patient history, current symptoms, prior treatments, integrated diagnostics, and clinical-grade device data where applicable, such as dermatology images, ophthalmology scans, or cardiology telemetry. Specialists also have access to patient vitals and other relevant bedside metrics. The platform’s workflow ensures consults are routed to the right specialist, either asynchronously or in real time.

By delivering richer, organized, and tailored information, VideoConsults enables faster, more accurate clinical decisions, reduces the need for follow-up clarifications, and improves patient outcomes compared to standard EMR-based consult requests.

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VideoConsults allows micro-hospitals to access specialty care without needing to hire full-time specialists for every service line. You can tap into local specialists in your city, leverage specialists at larger hospitals, or contract with specialist networks that are already integrated with VideoConsults. This ensures your micro-hospital can provide timely, high-quality specialty consults while minimizing staffing and overhead costs.

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Yes, VideoConsults helps micro-hospitals reduce unnecessary patient transfers by providing remote access to specialists who can assess cases in real time or asynchronously. With structured intake, integrated diagnostics, and secure imaging, specialists can guide treatment locally, ensuring high-quality care while keeping patients in the micro-hospital whenever appropriate. This reduces transfer costs, improves patient experience, and preserves downstream revenue for the hospital.

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VideoConsults integrates into micro-hospital workflows by supporting structured intake, diagnostics, and imaging, ensuring specialists receive all necessary information for timely consults. The platform can be configured to align with your staffing schedules and on-call coverage requirements, whether for full-time, on-demand, or multi-tiered consult arrangements. While integration with your EMR or other IT systems is available as a customization service, all consult notes are audit-logged and can be exported for documentation, helping maintain compliance without disrupting existing processes.

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