Frequently Asked Questions

For Specialists

It depends on the hospital or client organization. Some hospitals require formal on-call arrangements to meet trauma-level certification standards, which means 24×7×365 coverage. Through VideoConsults, they can meet those specialty coverage requirements at a fraction of the cost of hiring full-time on-call physicians. Other organizations use VideoConsults to supplement their existing coverage—whether that’s partial-day coverage, fill-the-gap coverage, or fully on-demand consults. We support all of these models. If you have an on-call contract with a hospital, consult requests are routed directly to you. In on-demand scenarios, requests are routed to the first available physician in the on-demand pool. The setup depends on how the hospital configures their subscription.

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For Institutions

VideoConsults fits directly into the existing consult request process. When a frontline provider needs specialty input, they submit the request through our platform. The consult is routed to an available specialist, who reviews intake data, labs, and imaging, then (if a synchronous is needed) joins virtually. Notes and recommendations are documented in the platform and shared back to the hospital EMR. Billing is managed by our MSO, so hospital staff don’t have to change their workflows.

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Yes, VideoConsults can absolutely be used as an internal fabric across your hospital system. This means one location can directly tap into the specialists at another location through the platform. For example, if a smaller facility doesn’t have neurology coverage, they can route a consult request to your neurologist sitting at a larger hospital within your own system.

The benefit of this model is that it allows you to maximize the use of your own specialists first before looking outside the network. It reduces unnecessary patient transfers, since smaller hospitals can access expertise remotely and only transfer patients when it’s truly needed. It also strengthens cohesion across your system by creating a unified specialty coverage network, where all hospitals operate on the same structured intake and diagnostic workflow. This improves efficiency and reduces costs, since you don’t have to maintain duplicate on-call contracts at every site while still ensuring reliable coverage across the system

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The Basics

Yes, VideoConsults allows your hospital system to route consults from one location to specialists at another location within the system. As a specialist, this means you can provide expertise across multiple hospitals without physically traveling, increasing the number of consults you handle. The platform gives you structured intake, diagnostics, and imaging from all sites, so you have a clear clinical picture for every case, making consults faster and more informed than a phone call. This approach lets you extend your specialty reach, help more patients, and increase your impact, all while maintaining your regular workflow and schedule.

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VideoConsults reduces costs and avoids unnecessary patient transfers by allowing hospitals to access specialty expertise remotely. Instead of transferring a patient to another facility for a consult, hospitals can route the case to a specialist virtually, which saves on transportation and associated logistics costs. Beyond the immediate cost of transfer, keeping patients in-house also preserves downstream revenue from additional procedures, imaging, labs, and follow-up care that the hospital would otherwise lose if the patient were sent elsewhere. By reducing both direct transfer expenses and the lost revenue from downstream services, the platform helps hospitals maintain both operational efficiency and financial performance.

videoconsults telemedicine workflow hospital-systems fabric hub-spoke-model