Frequently Asked Questions
VideoConsults is designed specifically for provider-to-provider consults, connecting facilities such as hospitals, micro-hospitals, ALFs, SNFs, LTCs, FQHCs, and other care settings with vetted specialists to make timely, informed clinical decisions. This approach helps reduce unnecessary transfers, ensures access to specialty expertise, and supports efficient, high-quality care within the facility.
For patient-facing consults, eClinic by HealthOcta enables direct access to specialists. These consults are often cash-pay and are commonly used for second opinions or advisory purposes, providing patients with guidance while complementing the provider-to-provider model of VideoConsults.
For patient-facing consults, eClinic by HealthOcta enables direct access to specialists. These consults are often cash-pay and are commonly used for second opinions or advisory purposes, providing patients with guidance while complementing the provider-to-provider model of VideoConsults.
In contrast, VideoConsults provides specialists with a structured, specialty-specific intake workflow that includes comprehensive patient history, current symptoms, prior treatments, integrated diagnostics, and clinical-grade device data where applicable, such as dermatology images, ophthalmology scans, or cardiology telemetry. Specialists also have access to patient vitals and other relevant bedside metrics. The platform’s workflow ensures consults are routed to the right specialist, either asynchronously or in real time.
By delivering richer, organized, and tailored information, VideoConsults enables faster, more accurate clinical decisions, reduces the need for follow-up clarifications, and improves patient outcomes compared to standard EMR-based consult requests.
Yes, VideoConsults can absolutely be used as an internal fabric across your hospital system. This means one location can directly tap into the specialists at another location through the platform. For example, if a smaller facility doesn’t have neurology coverage, they can route a consult request to your neurologist sitting at a larger hospital within your own system.
The benefit of this model is that it allows you to maximize the use of your own specialists first before looking outside the network. It reduces unnecessary patient transfers, since smaller hospitals can access expertise remotely and only transfer patients when it’s truly needed. It also strengthens cohesion across your system by creating a unified specialty coverage network, where all hospitals operate on the same structured intake and diagnostic workflow. This improves efficiency and reduces costs, since you don’t have to maintain duplicate on-call contracts at every site while still ensuring reliable coverage across the system
VideoConsults reduces costs and increases revenue for hospitals by optimizing how specialty consults are delivered. By giving hospitals access to specialists remotely, they can avoid unnecessary patient transfers, which are expensive and time-consuming.
Hospitals also save on staffing costs because they don’t need to maintain full on-call coverage at every location—VideoConsults provides coverage on-demand or through on-call arrangements at a fraction of the cost.
At the same time, hospitals can increase revenue by reducing delays in specialty care, improving patient throughput, and retaining patients within their system instead of losing them to outside facilities. Structured intake, integrated diagnostics, and faster consults also improve clinical efficiency, which allows hospitals to handle more cases and bill appropriately for higher-acuity care.
The platform allows them to provide consults virtually to hospitals, urgent care centers, and other healthcare facilities that need their expertise, creating new revenue streams from both direct patient consults (follow-ups) and provider-to-provider consults.
Structured intake, integrated diagnostics, and imaging give the group full clinical visibility for each consult, improving the quality and efficiency of care. Additionally, independent groups can manage their schedule flexibly, participating in on-demand or on-call coverage as preferred, which allows them to expand their practice, increase their caseload, and enhance their reputation across multiple hospitals and regions while minimizing administrative burdens.